How can we help?

On the sign-in screen, tap "Forgot password?", enter your email and tap "Send reset code". We'll email you a code. Enter it with your new password and you're signed in. Check your spam folder if the email doesn't arrive within a few minutes.

Codes usually arrive within a minute from no-reply@avencia-solutions.com. Check your spam or junk folder, then tap "Send a new code". Each code expires after 1 hour.

Up to 5 AI photo or barcode scans a day. The count is kept securely on our servers, so it's the same on every phone you sign in to, and it resets at midnight your time. A scan that fails doesn't count. Food search is unlimited.

Subscriptions are billed and managed by Apple or Google. On iPhone, open Settings → your name → Subscriptions, or visit apps.apple.com/account/subscriptions. On Android, open the Play Store → your profile → Payments & subscriptions, or visit play.google.com/store/account/subscriptions. Cancel at least 24 hours before your trial or billing period ends to avoid the next charge. Deleting the app doesn't cancel a subscription.

Payments are processed by Apple or Google, so refunds are handled by them under their policies. Request one at reportaproblem.apple.com for the App Store, or through your Google Play order history for Google Play.

Photo estimates are a strong starting point but can't see everything, such as hidden oil or sauces. Adjust the portion or any number on the result screen before logging, and save corrected meals to log again in one tap. Adding a note like "large portion" or "fried" before scanning also helps.

Your account, scans and subscription follow you when you sign in on a new phone. Your food log, profile and health details are stored only on the phone itself for privacy, so they don't transfer yet.

In the app, go to Settings → Delete account & all data. Or use our web account deletion page. If you can't sign in, email us from your account's email address and we'll delete it for you.